Frequently Asked Questions
Common
I am facing issue when trying to download the data by clicking on files. What can be done?
This is usually observed when you are using high latency network. You might try using chrome browser or integrate a download manager with your existing browser.
Also note that if you do not use the website for 30 minutes, it times out. In such a scenario, first login to PRADAN and then resume your download. You may try the 'Bulk Download' feature, instead.
Also note that if you do not use the website for 30 minutes, it times out. In such a scenario, first login to PRADAN and then resume your download. You may try the 'Bulk Download' feature, instead.
I am facing issue when trying to download the data by clicking on Download button. What can be done?
Please take a look at the message displayed above the table, it will guide you appropriately. You may also click on individual files to download the data.
The downloaded zip file does not contain all the files that I selected.
There is a limit defined on the number of file selection based on their sizes. This is also indicated in the warning message which is displayed when trying to download more than the defined limit. You may use the 'Select' feature provided below the data table to help you select the data.
When downloading data, how do I select data to ensure zip volume limits imposed by the application?
You may use the Select feature provided at the end of the payload pages to specify the serial number of the first row that you want to select, then specify the volume of data that is to be selected and then click select. This selects rows continuosly starting from the specified row, and shows you the last selected row in the table. This helps you to know the first row for your next selection.
If you want to select files manually, please use the file size column to know the individual file size and download button displays the limit imposed, to appropriately select the data.
If you want to select files manually, please use the file size column to know the individual file size and download button displays the limit imposed, to appropriately select the data.
After registration and email verification, it shows "Either the page does not exist or you do not have access to this page". How can I get access?
This means that the data access permission is to be assigned to you by the administrator. Please use the 'Contacts' page to reach the administrator.