Frequently Asked Questions
Common
I am facing issue when trying to download the data by clicking on files. What can be done?
This is usually observed when you are using high latency network. You might try using chrome browser or integrate a download manager with your existing browser.
Also note that if you do not use the website for 30 minutes, it times out. In such a scenario, first login to PRADAN and then resume your download. You may try the 'Bulk Download' feature, instead.
Also note that if you do not use the website for 30 minutes, it times out. In such a scenario, first login to PRADAN and then resume your download. You may try the 'Bulk Download' feature, instead.
When should I use the Jump‑To‑File control?
- You are running several large (bulk or ZIP) downloads one after another.
- After each successful download the system shows the name of the last file that was retrieved.
- Before starting the next download, make sure the same filters and sorting you used for the previous download are applied.
- Enter that filename in the Jump‑to‑File box and click Submit.
- The table will be refreshed so the list starts at that file, letting you pick the next batch of files for your bulk or ZIP download.
What exactly does Jump‑To‑File do?
Jump‑To‑File re‑positions the file list so that the first row displayed is the file you entered, based on the current filters and sort order. It simply updates the view to help you select the next batch of files for bulk or ZIP downloads.
Tip for speedy results: using the default sorting (usually ID‑descending) yields the most performant response.
The downloaded zip file does not contain all the files that I selected. Why?
There is a per‑ZIP limit. When your selection exceeds the limit, the system only includes files up to that threshold.
The UI shows the name of the last file that was added to the ZIP.
To get the remaining files:
- Copy that filename.
- Paste it into the Jump‑To‑File input (found at the bottom‑left of the download page).
- Click Submit – the list will start from that file, letting you pick the next batch.
Alternative: Use the Download in Bulk button, which bypasses the ZIP‑size limit by streaming files individually.
When downloading data, how do I select data to ensure zip volume limits imposed by the application?
You may use the Select feature to specify the size (in MB) that you want to download and also specify the serial number of the first row that you want to select the data from, then submit your request. This selects data continuosly starting from the specified row. Additionally, it shows you the last selected filename, to help you select data for the next zip download.